Organizational Development & Management

1.1 Governance and Leadership

We help you maximize your team’s productivity, drive breakthrough innovations, and gain a competitive edge for your company or organization. Through hands-on exercises and dynamic discussions, we debunk management theories and leadership best practices to help you navigate complex challenges and capitalize on emerging opportunities.

1.1.1 Organizational Board

Boards are the pinnacle of organizations and custodians of their visions. We guide and align your company or organization’s vision to its core mission while focusing on performance and productivity of your company.

1.1.2 Organizational re-structuration

Organizational efficiency and productivity are largely premised on its structure. CSD’s consultants decipher the pertinent intricacies and re-orient your organizational structure for maximum outputs and performance. This symmetry provides a platform for the necessary agility demanded of modern-day organizations.

1.2 Organizational Transformation

Organizational Transformation is no longer a luxury. It is a necessity. Successful businesses continually define and operationalize change to remain competitive.

Today’s business agility requires organizations that have an inspiring vision, trusted and committed leaders, an engaging employee experience, and the know-how to effectively respond. As you develop a new mindset on how to lead significant transformations through strong people alignment and preparation, you need a team that can meet you where you are and craft the right solution based on your organization’s capability, vision and desired outcomes. We can help on many levels, including:

1.2.1 Organizational Design

If you’re transforming, preparing for growth or need to develop a culture of agility to thrive in the market, how your organization is designed to operate will make all the difference. We’ll work with you to assess your needs and create an organizational design that will define the structure, culture and people capabilities needed to enable business strategy.

1.2.2 Change Management Consulting

Whether you are embarking on an organizational transformation or implementing a new process or technology, change management is a strategic imperative to achieve your expected benefits.

1.2.3 Performance Management

Performance Management is the continuous process of setting objectives, assessing progress, and using feedback to ensure organizational goals are met. The goal of performance management is to help an organization and its employees achieve high performance. High efficiency means meeting goals and exceeding set expectations related to productivity, quality, customer service, profitability and impact.

1.2.4 Program and Project Management

We help manage programs and projects with a level of experience you won’t find in other firms. Our methods and tools are at your disposal and our governance and execution approach is tailored to fit your organizational needs and corporate culture.

1.2.5 Organizational Effectiveness

You may be preparing for growth, adopting more digital strategies, increasing business agility, or experiencing a merger or divestiture. Your company culture, leadership or team effectiveness — or all three — will determine the success of these business opportunities. We’ll help you shape your culture, shift mindsets and build highly effective leaders and teams to enable your business to thrive.

1.2.6 Enterprise Change Management (ECM)

We help you build the internal capability to lead and manage change. Enabling and sustaining change as a core capability is essential. Let us help you improve your change capability to increase agility, mitigate change saturation, accelerate delivery speed and realize faster adoption of change.

1.2.7 Business Anywhere

As organizations embrace working remotely, all employees from the CEO to front line workers must learn new ways of working and new ways of connecting effectively. We can come alongside and help preserve your great culture, productivity and engagement as you make the office optional and the virtual workplace a reality.

1.2.8 Turnaround Situations

Have you been challenged to turnaround your organization? You don’t have to do it alone. Our experts at CSD can help you set and execute your turnaround vision.

1.2.9 Innovation Capabilities

We work with business leaders to create an organizational shift, reframing the approach and providing the skills necessary for real innovation to happen.

1.2.10 Organizational Health

We ensure our clients realize sustainable organizational improvements by adapting to the present and shaping the organization to be relevant in the future. Preparing your People and Organization with the tools and mindset to adapt their behaviors for sustained excellence.

1.2.11 Diversity & Inclusion

Are you ready to drive organizational transformation, equity, and effectiveness to unlock an all-inclusive organizational design? Finding the right answers starts with asking the right questions and developing your initiatives based on intimate understanding of your employees.

1.2.12 Sustainability and Corporate Social Responsibility

Better business leads to a better world. We can help you develop Sustainability and Corporate Responsibility strategies to align with your business objectives while addressing some of the world’s biggest challenges.

1.3 Business Strategy Consulting

Business agility and innovation are essential requirements for companies today.

Disruptive forces are impacting companies like never before as threats are emerging in the most unlikely places. Companies are struggling to adapt in an agile manner and keep pace with innovation. Plus, customer expectations are increasing and evolving at an ever-increasing rate.

Our principle is that business transformation starts by assessing performance… It starts by considering multiple perspectives, including customer, internal and external viewpoints – such as competition, industry, technology and regulatory considerations.

Having a well-thought-out strategy to address these opportunities is as important as ever. Our business strategy experts help clients navigate this journey.

1.3.1 Leadership and Executive Advisory Services

Business and technology strategy and execution are critical for enabling growth, enhancing profitability, and reducing risk. We can serve as a key member of your team or as a coach to support your team achieve its goals.

1.3.2 Vision and Strategy Advisory

Let our industry experts facilitate strategic planning sessions to help your leadership team revise and adjust your corporate strategy, vision, and purpose to prepare for industry agility. We take a pragmatic, execution-oriented approach toward strategy development.

1.3.3 Strategic Innovation and Value Targeting

It’s easy to believe a company is either innovative, or it’s not. Innovation is a learned and repeatable skill and our approach has been proven with global market leaders and emerging entrants alike. We work with you to identify, validate, and prioritize value-creation opportunities to achieve across-the-board advancement.

1.3.4 Customer Experience and Journey Mapping

1.3.5 Product and Service Innovation

We align strategies, policies, processes, and tools to deliver innovations to your customers.

1.4 Operational Excellence

Operational excellence can be a game-changer when it comes to solving many of the competitive challenges that companies face today. Companies that effectively leverage operational excellence to address opportunities and threats have an advantage in the marketplace — and uniquely position themselves to deliver unmatched value to internal and external customers.

Operational excellence has a significant impact on company performance; a key is understanding what you’re trying to achieve. Here are the six primary value drivers for operational excellence:

1.4.1 A Financial Performance

Optimize the use of assets and resources augmented by revenue growth to deliver strong financial results and competitive advantage.

1.4.2 Business Agility

Adapt rapidly to market opportunities and threats in a cost-effective and productive manner (for example, processes enabled via flexible technology).

1.4.3 Customer Experience

Exceed internal and external customer expectations around quality, customer service and responsiveness while minimizing defects.

1.4.4 Reliability & Predictability

Deliver predictable, repeatable and consistent operational performance

1.4.5 Visibility & Transparency

Enhance visibility of processes and performance through metrics, SLAs, and escalation that allows future issues to be anticipated and corrected proactively.

1.4.6 Scalability

Expand and grow operations efficiently without adding resources, headcount, or cost.

1.5 Risk & Business Continuity

Understand your risk position, ensure business continuity and protect your critical data and networks with Risk and Continuity solutions that guarantee your organization 99.99% uptime and continuity at all times. Through this process, you are able to:

Improve compliance and governance
Understand your risk position across all levels of your business technology
Identify security vulnerabilities in your information systems
Ensure reliable and secure data backup and disaster recovery
Ensure organizational and business continuity.

1.5.1 A proactive approach to information security.

CSD specializes in developing risk mitigation frameworks and strategies to protect critical data and help you understand your risk position across every layer of your business technology. Through meticulous risk assessment, we identify security threats and vulnerabilities in your information systems and then implement the most effective information security and risk mitigation measures for your organisation. These measures also serve to ensure compliance across your IT platforms and applications.

1.5.2 Disaster recovery and business continuity.

Unplanned downtime due to ICT infrastructure and application failure, or loss of company or customer data can have serious implications for your business. Whether it’s on-premises (Private Cloud), off-site (Public Cloud) or a mix (hybrid model), CSD offers advice on the most reliable and secure data backup and disaster recovery solutions to protect your information and ensure the continuity of your business networks.

1.5.3 Analyst Relations

An organisation’s success and its corporate positioning can depend greatly on fruitful analyst relations. CSD can provide communication services and nurture relations with industry analysts to convey a company’s culture and demonstrate its value proposition to ensure the necessary visibility for it to thrive.

1.5.4 Organizational Communications

As your organization and culture change to keep up with customer needs and market dynamics, it’s essential to continue informing, inspiring and involving employees. We’ll partner with you to assess, build and maximize your leadership and organizational communication efforts to ensure continued alignment.